Shipping policy
Shipping Policy
Last updated: June 2026 — Operated by YAMA Enterprises LLC, Sheridan, Wyoming, USA
🚚 Free standard shipping on all US orders — no minimum purchase required.
Order confirmation
After placing your order you will receive a confirmation email with your order details and shipping information. Please verify your shipping address carefully — contact us immediately at contact@elhrez.com if any corrections are needed. If you do not receive a confirmation email within 24 hours, please check your spam folder or contact our support team.
Processing time
Orders are processed within 24–75 hours (Monday through Friday, excluding public holidays). Processing times may be extended during peak seasons such as holidays and major sale events. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping destinations & delivery times
| Region | Shipping method | Estimated delivery | Shipping fee |
|---|---|---|---|
| United States | Standard shipping | 1–2 weeks | Free |
Delivery estimates begin after your order has been processed and dispatched. Actual delivery times may vary due to carrier schedules, public holidays, or unforeseen circumstances outside our control.
Order tracking
Once your order ships, you will receive a confirmation email containing your tracking number. Tracking updates may take up to 24 hours to appear after dispatch. You can also use our Track Your Order page at any time to check your shipment status.
Customs & import duties
For orders shipped within the United States, customs fees and import duties do not apply. All US orders are fulfilled and delivered without any additional customs charges to the customer.
Damaged or lost packages
We take great care to ensure your order arrives safely. If your package arrives damaged, please contact us within 3 business days of receipt at contact@elhrez.com with your order number and clear photos of the item and packaging. We will review your case and work quickly to resolve it.
If your package is significantly delayed beyond the estimated delivery window (more than 10 business days past the latest expected date), please contact us and we will investigate with the carrier on your behalf. If the package is confirmed lost, we will offer a replacement or full refund.
Incorrect shipping address
Please ensure your shipping address is accurate at the time of ordering. If a package is returned to us due to an incorrect or incomplete address provided by the customer, re-shipment costs will be the customer's responsibility. If the error was ours, we will cover all re-shipment costs at no charge to you.
Address changes after ordering
If you need to update your shipping address after placing an order, please contact us immediately at contact@elhrez.com. We will do our best to make the change before your order is dispatched. Once an order has shipped, address changes are no longer possible.
Force majeure
Delivery timelines may occasionally be affected by events beyond our control, including severe weather, natural disasters, carrier disruptions, or customs delays. We are not liable for delays caused by such circumstances but will always communicate proactively and work to resolve any issues as quickly as possible.
Questions about your shipment?
Our support team is here to help. Reach us at:
📧 contact@elhrez.com
📞 +1 (307) 374-6081
🏢 YAMA Enterprises LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA